Short version: We use contact and booking information to respond to you and arrange calls. If you engage our store-management services, we may handle seller-account and store data under your instructions. Optional Google Fonts and the Calendly embed load only after you choose them in Cookie settings. This notice explains our current website and service model; the actual data access, tools and retention for a client engagement are confirmed in the written service and data-processing terms.
1. Who we are
FreeBird Ecom Ltd (“FreeBird”, “we”, “us”) is the controller of personal information we collect for our own business purposes. We are registered in England and Wales under company number 17173851.
Registered office: 20 Wenlock Road, London N1 7GU, United Kingdom. Contact: contact@freebirdecom.cc. You may also write to booking@freebirdecom.cc about a booking.
We provide marketplace store creation and management services to sellers and ecommerce businesses in the UK and UAE.
2. Personal information we handle
The information depends on how you interact with us. It may include:
- Enquiries: your name, business or store name, email address, phone number if supplied, marketplace interests, region and the content of your message.
- Bookings: your name, email, meeting time and time zone, event details, answers you enter in Calendly and related scheduling communications.
- Client administration: contact and business details, service instructions, permissions, invoices, payment records and correspondence.
- Store operations: where you authorize us to operate a marketplace account, we may access product, inventory, order, returns, customer-service and performance information in that account. This may include personal data about your customers, such as their names, delivery details, order history and messages. We access only what the agreed work requires.
- Technical data: server request and security logs, such as IP address, browser and device information, pages requested and timestamps, handled by the website host and security infrastructure.
- Preferences: a local browser-storage record of whether you accepted optional fonts or the Calendly embed.
We usually receive information directly from you, through Calendly when you book, or through marketplace accounts to which you grant us access. Some account or business information may come from a company register, marketplace, supplier or other source needed for an engagement. You can choose whether to provide enquiry and booking details; without them we may be unable to reply or arrange a call. Client and account information may be needed to perform the service agreement. We do not ask you to send account passwords by email; use platform-provided delegated access where available. Please do not send special-category or other sensitive personal information unless we have specifically agreed a lawful need and secure method.
3. Why we use information and our lawful bases
| Purpose | Typical information | UK GDPR basis |
|---|---|---|
| Reply to enquiries and discuss a possible engagement | Contact details, enquiry and booking information | Taking steps at your request before a contract; where appropriate, our legitimate interests in responding and running our business |
| Deliver and administer agreed services | Client contact, account instructions, store and operational information | Performance of a contract with you or your business. For personal data processed on a client’s behalf, the client determines and documents its lawful basis; our processing is governed by the client’s instructions and written data-processing terms. |
| Keep business, tax and accounting records and meet legal requirements | Invoices, payments, correspondence and company records | Legal obligation and, where relevant, legitimate interests in accurate records |
| Protect the site, our business and users | Technical logs, security events and relevant communications | Legitimate interests in preventing misuse, maintaining security and establishing or defending legal claims |
| Load optional Google Fonts or Calendly on this site | Browser choice; the service may receive technical request data | Your consent for optional storage/access and related processing; you can change your choice in Cookie settings |
Where we rely on legitimate interests, those interests are responding to prospective clients, administering a business relationship, keeping the website and services secure, and establishing or defending legal claims. We consider the impact on individuals and their rights. We do not currently use this website for advertising or analytics tracking. If that changes, we will update this notice and the consent controls before using new optional technologies.
4. Store and customer data for managed accounts
When we operate a seller account for a client, the client generally decides why its customer information is used, and we handle that information only to provide the agreed service and on the client’s documented instructions. In that situation, the client is usually the controller and FreeBird is its processor. The client is responsible for identifying and documenting an appropriate lawful basis, providing required privacy information to its customers, and responding to their rights requests; we will provide the assistance required by our written terms. The exact roles depend on the activity.
Before accessing personal data in a store, the engagement must be covered by written processing terms that describe instructions, security, confidentiality, subprocessors, assistance with rights requests, incident handling, retention and deletion or return. We do not use client customer data for our own unrelated purposes.
6. How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose it was collected, taking account of legal, accounting, security and claim-related needs. The period depends on the record and the circumstances:
- enquiries and booking records are reviewed periodically and deleted when no longer needed to respond, manage the meeting or evidence the discussion;
- client service and store information is kept for the engagement and then handled under the written service and data-processing terms, including any agreed return or deletion process;
- financial and accounting records are kept for the period required by applicable tax and company-record laws; and
- technical security logs are kept for the period reasonably needed for security, troubleshooting and legal claims, as set by our host and security providers.
Where we rely on a retention period set by a provider, its own retention practices may also apply. We may retain a limited record longer where necessary to comply with law or establish, exercise or defend legal claims, then delete or anonymise it where practicable.
7. Your data-protection rights
Depending on the circumstances and applicable law, you may ask us to access or correct personal information, request erasure or restriction, object to processing based on legitimate interests, or request data portability. Where we rely on consent, you can withdraw it at any time; this does not affect processing before withdrawal. Some rights are subject to legal conditions and exemptions. If we process your information on a client’s behalf, please direct your request to that client; we will assist the client as required by our written terms.
To make a request, email contact@freebirdecom.cc. We will respond within the period required by law and may need to verify your identity before responding. If you are unhappy with our response, you can complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint. You may also be able to complain to the data-protection authority in the country where you live or work.
If we send direct marketing in the future, you can opt out at any time. We do not currently use this website to subscribe visitors to marketing emails.
8. AI tools and automated processing
Our services may use custom AI tools and automation to support defined ecommerce tasks. The particular tools, data inputs and review arrangements depend on the written service scope. We do not use this website to make solely automated decisions about visitors that have legal or similarly significant effects. If we introduce such processing, we will provide the required information and safeguards before it begins.
9. Security and changes
We use reasonable technical and organisational measures suited to the information and service. No internet transmission or storage method can be guaranteed completely secure. Please use platform-authorized access and tell us promptly if you suspect an account or data incident involving a service we provide.
We may update this policy when our services, providers or legal obligations change. The updated date at the top shows when the current version was published.