Terms of Use and Service Terms

1. About FreeBird Ecom

This website is operated by FreeBird Ecom Ltd (“FreeBird”, “we”, “us”), company number 17173851, registered in England and Wales. Our registered office is 20 Wenlock Road, London N1 7GU, United Kingdom.

Contact: contact@freebirdecom.cc. Booking enquiries: booking@freebirdecom.cc.

We provide ecommerce marketplace store creation and management services to individual sellers and registered businesses in the UK and UAE. Our site may refer to Etsy, OnBuy, Amazon.ae and noon.com to identify marketplaces where services may be offered. We are independent and are not endorsed by those platforms.

2. Using this website

You may use this site for lawful purposes and in a way that does not interfere with its operation, security or other visitors. Do not attempt to gain unauthorised access, upload malicious code, scrape personal information, or use the site to mislead others.

Content on this site is general information about our services. It is not legal, tax, accounting, investment or marketplace-policy advice and is not a promise that a particular store, product or listing will be approved or profitable. We take reasonable care when preparing the information, but platform rules and service details can change.

Booking a call or sending an email is an invitation to discuss services; it does not by itself create a paid service contract. A service engagement begins only when both sides accept a written agreement or order that describes the applicable scope and commercial terms.

3. Services and separate service agreements

Depending on the written scope, our work may include:

• marketplace store creation and onboarding support;
• product research and coordination with a curated list of overseas suppliers;
• listing preparation, copy and catalogue creation;
• store operations such as order workflows, inventory, fulfilment coordination and customer service;
• advertising support, operational reporting, and custom AI tools and automation.

Services may relate to Etsy, OnBuy, Amazon.ae or noon.com, subject to seller eligibility and the marketplace’s rules. Not every service is suitable for every seller, product or marketplace. A call, website description or booking does not by itself authorize us to access an account, place an order, spend money or bind you to a supplier or other commitment. Any authority we receive must be clear and limited to the agreed tasks.

The written service agreement will state the services, responsibilities, relevant accounts and marketplaces, timing, fees or profit-share calculation, approved budgets, reporting, term, ending the service and any liability limits. No fee, profit-share percentage or plan price is set by this website. Unless expressly agreed in writing and permitted by law, the relationship is that of independent contracting parties and does not create a partnership, joint venture, employment relationship or authority for either party to bind the other.

If these website terms conflict with a signed service agreement, the service agreement controls for that engagement. If it does not address an issue, these terms apply where relevant.

4. Your responsibilities as a client

You remain responsible for your business, products and seller accounts, including:

• providing accurate, current information and timely instructions;
• owning or having rights to the products, brands, images, text and other materials you provide;
• obtaining required licences, approvals, insurance and product-safety, origin, labelling and import information;
• ensuring that products, listings, claims, pricing, tax, consumer terms, fulfilment and customer communications comply with applicable law and marketplace rules;
• maintaining ownership of marketplace accounts, enabling appropriate delegated access, protecting login credentials and promptly removing access that is no longer needed;
• approving any advertising spend, supplier commitment or other third-party cost before it is incurred, unless the written agreement sets another limit; and
• reviewing decisions and materials that the written agreement requires you to approve.

Tell us promptly if your access rights, instructions or product status change. We may pause work where continuing would be unlawful, unsafe, outside the agreed scope or likely to breach a marketplace rule. We will not ask you to share account passwords by ordinary email.

5. Third-party platforms, suppliers and results

Marketplaces, payment services, suppliers, carriers and advertising systems are operated by third parties. Their terms, eligibility requirements, availability, fees, algorithms, decisions and policies are outside our control and can change. You must comply with the applicable third-party terms for your account. We are independent and are not endorsed by the marketplaces named on this website.

Supplier information is a starting point for your due diligence, not a guarantee of product quality, stock, shipping, legal compliance or continued availability. A supplier or product is not automatically suitable for every marketplace. You decide whether to purchase products or enter supplier arrangements, unless a written service agreement expressly says otherwise.

We do not promise a particular ranking, account approval, sales volume, revenue, margin or profit. Results depend on factors including products, pricing, customer demand, advertising, supply, fulfilment and third-party platform decisions. AI tools may assist with tasks, but outputs can be incomplete or incorrect. They are reviewed and used according to the agreed process; you remain responsible for business decisions, product claims and approvals assigned to you in the service agreement.

6. Fees, profit share and advertising spend

Fees and any profit-share arrangement are agreed individually and recorded in writing before work begins. The service agreement must explain the calculation method, relevant costs, reporting period, payment timing, access to records and adjustments or refunds, if any. No amount is due solely because you viewed this website or booked a call.

Advertising, supplier, fulfilment, marketplace and other third-party charges are payable only as described in the service agreement and within any budget or authority you approved. You remain responsible for third-party charges attached to accounts you own.

7. Intellectual property and confidentiality

You retain rights to materials you provide. Each service agreement will state the ownership and permitted use of listings, reports, workflows, software, automation and other deliverables created during the engagement. Unless the agreement says otherwise, neither side transfers its pre-existing tools, materials or know-how to the other.

Each side must protect non-public business information received from the other and use it only for the agreed engagement, except where disclosure is required by law or needed by professional advisers and service providers subject to confidentiality obligations.

8. Personal data

Our handling of enquiries, bookings and other personal information is described in our Privacy Policy. If a service requires us to access personal data in your marketplace account, the parties must put the required written data-processing terms in place before that access. You must not send passwords or unnecessary sensitive information by email.

9. Responsibility and liability

Nothing in these terms excludes or restricts liability where applicable law does not permit exclusion or restriction, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and statutory rights that cannot be waived.

If you are a consumer, you have statutory rights including the right for a service to be performed with reasonable care and skill. These terms do not remove those rights or prevent you from using remedies the law gives you.

For business customers, any exclusion, cap or allocation of liability for a paid service must be expressly set out in the written service agreement and will apply only to the extent it is lawful and enforceable. We do not accept responsibility for loss caused solely by a third-party platform, supplier, carrier, payment provider or by instructions or materials you supplied, to the extent the loss was outside our reasonable control and the law allows that allocation. This does not excuse our own breach or negligence where liability for it cannot lawfully be excluded.

Neither party should rely on a general website statement as an agreed service-specific liability cap. The parties should negotiate and record any business-to-business cap and exclusions in the engagement agreement, taking account of the service, fees, insurance and foreseeable risks.

10. Consumer rights and cancellation

If you are an individual acting wholly or mainly outside your trade, business, craft or profession, you may be a consumer. Consumer protections that apply to you are not reduced by these terms.

This website does not take payment or conclude a service contract online. If we later enter into a distance or off-premises service contract with a consumer, we will provide the pre-contract information and cancellation instructions that apply to that contract. A 14-day cancellation period will generally apply to a distance service contract. If you ask us to start during that period, we will obtain any separate request or acknowledgement required by law. Any amount due if you cancel after early service begins will be calculated only as the law allows.

To discuss a concern or cancellation, contact contact@freebirdecom.cc. We will respond using the details you provide.

11. Pausing or ending services

Service pauses, termination, handover and any fees on termination are governed by the written service agreement. We may suspend access or pause work where reasonably necessary to protect accounts, comply with law, address a security risk, or respond to a serious breach of the agreement. We will explain the reason and next steps where legally and practically possible.

12. Governing law and updates

These website terms and any non-consumer dispute about them are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer, mandatory protections and courts in the country where you live may also apply. UAE customers may have rights under applicable UAE law that these terms do not remove.

We may update these terms as our services or legal requirements change. The version and date at the top apply from publication. Material changes to a service engagement will be agreed in writing.